Custom Interaction Attributes by Agent
- Agent ID
- Agent Name
- Attribute Name
- Attribute Timestamp
- Attribute Value
- Channel Type
- Contact Point
- CSAT
- Customer Abandon Time
- Customer Conversation Time
- Customer Hold Abandons
- Customer Hold Time
- Customer Holds
- Customer Identification
- Direction
- End Time
- Hook By
- Hook Sub Types
- In Routing Duration
- Interaction Flagged
- Interaction Holds
- Interaction Hook ID
- Interaction Hook Timestamp
- Interaction ID
- Interaction Time
- IVR Abandon Time
- IVR Abandons
- IVR Time
- Start Timestamp
- Tenant ID
- Tenant Name
- Transfers